Stop 01 · Live today
Control Room Foundation
Shipped & active in production
CAD integration
Incidents, attendance and updates pushed in from CAD system, matched idempotently by external reference so a re-push updates the same incident rather than duplicating it
Live incident dashboard
Active and closed incidents, filterable by station, with a manual creation form for anything raised outside CAD
One tap from MusterHub, no second login
Command trusts your existing MusterHub sign-in and hands off from the app in one tap; the appliance tablet pairs to its own device and authenticates independently
Live incident workspace
Map, attendance, timeline and routing on one incident detail page, refreshing automatically as new updates arrive
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Stop 02 · Live today
Live Navigation & Attendance
Shipped & active in production
Turn-by-turn routing on the tablet
A route to the incident computed against the vehicle's own profile, with turn-by-turn instructions and heading-up navigation once a crew is committed
Arrival geofence, live location
Crossing the incident's geofence flags arrival automatically, and every appliance's live location is visible on the map without anyone updating a status by hand
Sector-grouped attendance
Every appliance shown under the sector it's working, resource-kind distinguishing appliances, officer vehicles and specialist resources
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Stop 03 · Live today
Command Structure & Roles
Shipped July 2026
Sector command hierarchy
Build the command structure as deep as an incident needs: sectors, a command unit, an incident commander, each with a person in charge, shown as a graph on the appliance tablet
Officer in charge, per appliance
Assign who's in charge of each appliance, resolved to a real employee where one exists or a free-text name otherwise
Tiered operator roles
Control Room and Command Support cover day-to-day operation; closing or cancelling an incident, restructuring the command tree and granting other operators is reserved for an Incident Commander
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Stop 04 · Live today
Tasks, Messaging & Reporting
Shipped July 2026
Tasks & resource requests
Raise a task or a resource request from the control room or the fireground, assign it to a person or appliance, and track it through acknowledged, completed or declined
Two-way threaded messaging
Replies land in the same incident timeline as a lightweight thread, not a separate inbox to check
Tabbed incident detail
Overview, Tasks & Requests and Timeline as tabs with live count badges, map and routing always visible above them
Full incident export
Attendance, tasks and the complete timeline exported to a clean printable report in one click, no separate reporting tool required
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Stop 05 · Live today
Photos, Maps & Close-Out
Shipped July 2026
Photos & site documents
Scene photos and site plans attached straight to an incident from the control room or the appliance tablet, visible to everyone working it
Map annotation & sharing
Zoom the incident map, capture the view, draw straight onto it to mark a hazard or a rendezvous point, and save it as an attachment everyone can see
Incident close summary
A wrap-up view once an incident closes, capturing actions taken, outcome, and an org-configurable close type code, rather than the status simply flipping with nothing to show for it
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Stop 06 · Live today
Operational Objectives
Shipped July 2026
Operational objectives
A structured objectives list distinct from the timeline, so "what are we actually trying to achieve" has its own place
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