Incident hierarchy
Structure incident command, sectors and assigned resources in a shared view.
Products and plans
MusterHub Command roadmap
Incident information and command support.
Available
CAD feeds, device locations and navigation depend on the integration and deployment. Validate operational use with your service.
Reviewed . Planned features are separate from available features. Their scope and timing can change.
Command
Command support alongside your existing CAD or mobilisation system.
Objectives
Record what the response is trying to achieve.
Risk records
Record risk levels, control measures and reviews.
Breathing apparatus entry control
Entry-control boards for fire and rescue workflows. Review their fit with your service's procedures.
Tasks and resource requests
Assign tasks, request resources and follow their status.
Resource attendance and location
CAD attendance and reported device positions, subject to integration, connectivity and the last received update.
Routing and navigation
Route guidance for appliances with a vehicle profile, from OpenStreetMap data. Guidance only: crews keep their existing satnav or MDT as the authority.
Full incident record
Print or save as PDF the complete incident record, including command and handovers, decisions, the risk log, breathing apparatus entry control, attendance, the timeline and the full change history. The same record downloads as a data file for retention.
Decision log
Record what was decided, why, by whom and who recorded it. Changes keep every earlier version.
Command handover
Show who is in command and record an accepted transfer, in person or on someone's behalf.
Resource relief
Record a relief as arranged, arrived, accepted and released steps. Relief is vehicle for vehicle.
Safety and attention view
A panel at the top of each incident listing what needs someone now: overdue breathing apparatus wearers, unacknowledged hazards, uncontrolled high risks, a missing commander or pending handover, decisions due for review and stale appliance positions.
Appliance tablet
An Android app for appliances: incident details, hazard acknowledgement, breathing apparatus entry control and route guidance. Incidents already opened stay readable without a signal; changes need a connection.
Change history
Every incident and configuration change is kept in an append-only, attributed history.
CAD integration
Receive incident information from a configured CAD feed. Agree the source system, fields and connection during setup.
What comes next?
Tell us which workflow needs attention in your service. We can show the relevant tools, explain the current release and discuss changes you would find useful.
Talk through Command Explore Command