Before you decide
Bring the problem you want to solve.
You do not need a finished specification to talk to us. Start with a task that takes too long, information people struggle to find, or a system that gets in their way.
A demo that follows your working day
Tell us who needs the tools and how they work today. We can walk through the relevant products, explain what is available and identify where configuration or an integration is needed.
Core, Rota, Skills, Assets and Command are available. Portfolio is in development. Start with the product guide and current features and plans.
Our screenshots show a fire and rescue example. For a demo, bring your own terminology and workflow questions. Core has configurable labels; review the language and workflow in each additional product before choosing it.
Work through setup together
- People and access: agree your teams, locations, access roles and who will administer the tools.
- Your existing records: review the files or systems you want to bring across, the data quality and any import work needed.
- Products and connections: confirm the Core connection needed by additional products and the configuration required for your chosen deployment.
- Hosting: choose self-managed or managed hosting and agree responsibility for updates, backups, access and recovery.
- Operational use: check alerts, devices and external feeds in your environment. For Command, validate the workflow with your service before relying on it operationally.
Your IT and data protection teams can review the integration documentation and data processing information.
Know what your quote covers
The starting prices are annual prices excluding VAT. Ask for a quote covering the products, hosting, initial setup, migration, integration work, training and support your service needs. Agree any one-off costs and recurring charges before proceeding.
If you want a pilot, agree its cost, duration, participants and success criteria together. Include what happens to pilot records and what a wider rollout would involve. A pilot is something to discuss, rather than a fixed package advertised here.
Agree support before rollout
The Core starting price includes email support. Managed hosting also covers infrastructure monitoring, patching and backups. Use your quote and agreement to confirm support hours, response arrangements, escalation contacts and who handles application issues.
Plan who will introduce the tools to your people, how they can ask for help and how feedback reaches your administrators. For questions about your organisation’s use of MusterHub, your local administrator is a good first contact.
Keep the exit practical
Review the terms and data processing information before signing. Agree the notice period, export format, access during transition and deletion arrangements for your deployment. If you need records in a particular format, raise it before rollout.