Operational alerts
Targeted or location-wide call-out notifications, response options and ETA. Critical alerts depend on device support and permissions; on-call filtering follows the member's preference.
Products and plans
MusterHub Core roadmap
Communication and everyday information for your people.
Available
Agree your locations, people, access roles and terminology during setup.
Reviewed . Planned features are separate from available features. Their scope and timing can change.
App & web portal
Everyday information for team members and managers.
Wellbeing journal
A personal mood and note journal, with sharing options, recent-entry trends and a request to be contacted by the wellbeing team. Notes are encrypted in storage; review visibility and support responsibilities during setup. An optional module, licensed separately.
Wellbeing check-ins
Check-in campaigns and follow-up records for the people responsible for support. An optional module, licensed separately.
News
Service announcements with images.
Messages
Briefings and messages with recipient read and acknowledgement records.
Team communication
Chat for people at the same location, with threaded replies and reactions. An optional module, licensed separately.
Documents
A categorised library of policies, procedures and other files.
Offers
Staff discounts and perks in one place. An optional module, licensed separately.
Calendar
Personal calendar views bringing shifts, on-call windows and other entries together.
Personal and team events
Personal calendar entries and shared location events, with access set for their intended audience.
Incident awareness
A read-only incident feed for your locations, populated through the control-room integration.
Course enrolment
Upcoming enrolled courses with their venue, times and facilitator.
Training and qualifications
Assigned practical training, e-learning due dates and qualification records showing current, expiring and expired items. Skills adds full competency frameworks and evidence review workflows.
Basic availability and vehicle status
Personal on-call availability and vehicle staffing and availability information. Rota adds detailed shared planning and approval workflows.
Support contacts
Support resources supplied by your service, with contact details and website links where provided. Part of the optional Wellbeing module.
Ask HQ
Send a question to a service category and follow replies in My Requests.
Team app sign-in
Sign in with an email code, then unlock with supported device biometrics or a device passcode. The Core admin portal has a separate email-and-password sign-in.
Home-screen widgets
Duty, vehicle status, training and message counts from the last received update. Widget refresh timing depends on the device.
Selected cached information
Read previously loaded duty entries, training information and support contacts offline. Replies and new updates require a connection.
Reporting & analytics
Views within the products, with wider reporting under consideration.
Product dashboards
Competency and staffing dashboards within Skills and Rota.
Business intelligence export
An API for wider reporting tools is under consideration. Discuss the data and export you need.
What comes next?
Tell us which workflow needs attention in your service. We can show the relevant tools, explain the current release and discuss changes you would find useful.
Portfolio is in development. It is a new addition to the MusterHub suite. Details will follow as the work progresses.
Talk through Core Explore Core