Timeline Stages Live today In progress Coming soon · 3-6 months On the horizon · 6-18 months
Stop 01 · Live today
Operational Response Core
Shipped & active in production
Critical turnout alerts
Cuts through Do Not Disturb with a two-tone alarm, shows on the lock screen, and lets crew send their ETA before opening the app
TurnoutMobile
On-call turnout filtering
Crew can opt to receive turnout alerts only while the rota shows them on call, with a per-station buffer so alerts still arrive just before a shift starts
TurnoutMobile
Appliance status tracking
Pulls live availability from your dispatch system. Admins choose which four appliances appear on the Today screen.
Turnout
Formal messaging with acknowledgement
Track who has read and confirmed critical operational messages
Comms
Swipe to acknowledge messages
Swipe left on a message to acknowledge it. No need to tap through and open it.
CommsMobile
Unread badge counts
Unread counts on the Messages and Training tabs, mirrored on the iOS app icon
CommsMobile
On-call rota management
Weekly rota view colour-coded for training and operational shifts. Scoped by station or group.
Admin
Calendar sync
Shifts, courses, and events sync straight to Google Calendar, Apple Calendar, or Outlook
Calendar
iOS & Android home screen widgets
Key info on the home screen. Today summary, appliance status, and upcoming courses. No need to open the app.
Mobile
1
Stop 02 · Live today
Wellbeing & Admin Foundation
Shipped & active in production
Wellbeing check-ins & case management
Check-in prompts after tough incidents, a private journal for crew, and a confidential messaging channel to your wellbeing team
WellbeingAdmin
AES-256 encryption at rest
Journal entries, check-in notes, and advisor messages are all encrypted before they're stored. A compromised database reveals nothing.
SecurityWellbeing
Training records & qualification expiry
Reminders go out before qualifications lapse. Full training history visible for every crew member.
Admin
Passwordless OTP + biometric unlock
Sign in with a one-time code, then Face ID or fingerprint after that. No passwords to forget or reset.
Security
Integration API
Connect your control room, training system, and CAD. Each integration gets its own key with a configurable expiry.
Platform
Federated customer instances
Run MusterHub as your own licensed deployment. Service admins manage branding, terminology, and retention for their service while platform controls stay central.
PlatformSecurity
Modules platform
Optional products that plug into your MusterHub instance with one sign-in and one directory. Asymmetric token signing lets each module verify your people without ever holding their credentials, and you nominate each module's administrator from the admin portal.
PlatformSecurity
MusterHub Rota module
The first module: rota planning, self-service availability, leave and TOIL balances, overtime claims and crewing compliance. Live today, with its own roadmap.
PlatformAdmin
MusterHub Skills module
The second module: competency frameworks, an evidence journal with two-stage sign-off, currency and renewals, e-learning tracking, and a direct feed into Rota crewing. Live today, with its own roadmap.
PlatformAdmin
Admin portal · 50+ pages
50+ pages covering users, stations, appliances, wellbeing, incidents, documents, news, and events. Everything in one place.
AdminPlatform
2
Stop 03 · In progress
Active Mobile & Platform Build
Coming in the next release
Notification response buttons
Tap Responding or Unavailable straight from the turnout notification. The app doesn't need to be open.
TurnoutMobile
Near complete
Apple Critical Alerts entitlement
Special Apple permission to break through silent mode and Do Not Disturb at the system level. Awaiting sign-off.
TurnoutMobile
Pending Apple
Google Play production launch
Currently in closed beta with testers. Full public release on Google Play coming soon.
MobilePlatform
Beta in progress
3
Stop 04 · Coming soon
Better Comms & Offline Support
Targeted for Q3-Q4 2026 (Next 3-6 months)
Rich text news articles
Format news posts with headings, bold, lists, and images in the admin editor. Displays natively in the app and web portal.
CommsAdmin
Search across messages & documents
Full-text search so crew can find the document or message they need instantly
CommsAdmin
Offline mode
The app already shows cached content the moment it opens and tells you when you're offline. The remaining piece is queueing actions while you're out of signal so they send themselves when you're back.
MobilePlatform
4
Stop 05 · Coming soon
Smarter admin and reporting
Targeted for Q4 2026 (Next 3-6 months)
Admin reporting dashboard
See how training compliance is tracking, how quickly crew respond to turnout, and wellbeing check-in trends over time.
AdminWellbeing
Bulk user import
Upload a CSV or Excel spreadsheet to onboard an entire station in minutes
AdminPlatform
Wellbeing advisor workload tools
For services with multiple wellbeing officers: assign cases, see who has capacity, and track response times against targets.
WellbeingAdmin
Data export to PDF
Download incident logs and training records as PDFs for audits and annual returns.
AdminPlatform
Surveys and feedback forms
Build simple surveys in the admin portal and publish them to a station, group, or the whole service. Crew answer in the app and results roll up in the portal with a CSV export. Anonymous surveys keep answers unlinked from names.
AdminComms
5
Stop 06 · On the horizon
Everyday polish
Targeted for Q1-Q2 2027 (6-12 months)
Today screen personalisation
Drag to reorder and hide or show panels on the Today screen. Your layout, saved per user.
Mobile
Long press context menus
Hold down a message or rota entry to get a quick menu of actions without having to open it.
CommsMobile
Dark mode refinements (web & admin)
Completing dark mode in the web app and bringing it to the admin portal, matching what's already in the mobile app.
Platform
Skeleton loading states
Smooth placeholder animations while each screen fetches its data, in place of a bare spinner.
Mobile
Wellbeing screen redesign
Illustrated mood cards in place of the current buttons, a mood history chart, and welfare check-ins linked to specific incidents. The data underneath doesn't change.
WellbeingMobile
Appliance vehicle-type icons
Callsigns like KV57P1 already show on every appliance card. Adding a vehicle-specific icon (fire engine, utility, command unit) so crew can identify appliances at a glance without reading the name.
TurnoutMobile
Crew response avatars
See who's responding at a glance with circular profile photos below the Responding / Delayed / Unavailable buttons on the turnout screen. Falls back to initials when no photo is set.
TurnoutMobile
6
Stop 07 · On the horizon
Wider reach, tighter security
Targeted for Q3-Q4 2027 (12-18 months)
Multi-language support
The full app, web portal, and admin in multiple languages. So services across different regions can use it.
Platform
Per-user wellbeing encryption
Each member's wellbeing data protected by their own key. Not even a database breach could expose it.
SecurityWellbeing
Wellbeing SLA & trend indicators
Set response targets per case type and track whether your team is hitting them. Trend data for leadership.
WellbeingAdmin
Advanced CSP hardening
Tightening browser-level security headers across the web app and admin portal beyond the current baseline