MusterHub
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Terms of Service

Last updated: 2 July 2026

MusterHub is a personnel management platform for emergency services, operated by MusterHub LTD. By using MusterHub you agree to these terms. If you're using MusterHub on behalf of an organisation, you confirm you have authority to bind that organisation.

1. Who we are

MusterHub is operated by MusterHub LTD. You can reach us at hello@musterhub.app. MusterHub covers the mobile app, web admin portal, and API.

2. Using MusterHub

Access to MusterHub is granted by your service administrator. You are responsible for keeping your login credentials secure and for any activity on your account. You must notify us immediately if you believe your account has been compromised.

You must be at least 18 years old to use MusterHub, or the age of majority in your jurisdiction if higher.

3. Acceptable use

You agree not to use MusterHub to:

  • Transmit content that is unlawful, harmful, abusive, threatening, defamatory, or discriminatory
  • Harass, bully, or intimidate other users
  • Impersonate another person or misrepresent your identity or role
  • Attempt to gain unauthorised access to any part of the platform or another user's account
  • Interfere with the normal operation of the platform
  • Reverse engineer, decompile, or attempt to extract source code
  • Use the platform for any commercial purpose not expressly authorised by us
  • Upload or transmit malicious code or files

We may suspend or terminate access for any user or organisation that breaches these rules.

4. Service availability

We aim to provide a reliable service but we do not guarantee uninterrupted availability. MusterHub is not designed to be the sole means of emergency communication and should not be relied upon as such. Your service should maintain alternative communication procedures for operational use.

We may carry out maintenance that temporarily affects availability. Where possible we will provide advance notice.

5. Subscriptions and payment

MusterHub is provided on a subscription basis to your service. Subscription terms, pricing, and payment conditions are set out in your service's agreement with us. Individual users do not pay directly; access is managed through your service's subscription.

Pricing may change on renewal. We'll give reasonable advance notice if it does.

6. Data and privacy

Your use of MusterHub involves the collection and processing of personal data. Our Privacy Policy explains what data we collect, why, and how we protect it. For the full picture on data responsibilities and the self-hosted model, see our Data Processing page.

7. Intellectual property

MusterHub, including its source code, design, user interface, brand, and content, is the property of MusterHub LTD and is protected by copyright and other intellectual property laws. Nothing in these Terms grants you any ownership of or licence to our intellectual property beyond the right to use the platform as a subscriber.

Content you or your service uploads to MusterHub (messages, documents, photos) remains yours. By uploading it you grant us permission to store and process it to provide the service.

8. Your service's responsibilities

If you are a service administrator or are using MusterHub on behalf of an organisation, your organisation is responsible for:

  • Ensuring users are made aware of these Terms and the Privacy Policy
  • Maintaining accurate user records and removing access for users who leave
  • Using MusterHub in compliance with applicable laws, including data protection law
  • Not using MusterHub to store or process data beyond what is necessary for the platform's intended purpose

9. Our liability

To the maximum extent permitted by law, MusterHub is provided "as is" without warranties of any kind. We are not liable for any loss of data, loss of revenue, indirect or consequential losses arising from your use of the platform.

Our total liability to you for any claim arising out of these Terms or your use of MusterHub will not exceed the subscription fees paid by your service in the three months prior to the claim.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

10. Changes to these Terms

We may update these terms from time to time. We'll notify service administrators of significant changes with reasonable advance notice. Using MusterHub after changes take effect means you accept the updated terms.

11. Governing law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact

For questions about these Terms, contact us at hello@musterhub.app.