Dashboard
Turnout Response
Wellbeing
Messages
Calendar
Training
MusterHub gives fire, ambulance, police and rescue services a single app for messaging, scheduling, wellbeing, training and crew management.
Dashboard
Turnout Response
Wellbeing
Messages
Calendar
Training
No more juggling WhatsApp groups, spreadsheets and paper forms. MusterHub brings it all together.
When an incident drops, crew tap to confirm they're responding. Officers see a live board with names, ETAs and crew count. Critical alerts cut through Do Not Disturb and silent mode, so on-call crew get woken even at 3am.
Anonymous check-ins after difficult incidents. Crew respond green, amber or red. Managers see the overall picture but never individual responses. Personal journals and trend tracking help crew look after themselves too.
Send targeted messages to a station, a group or the whole service. Set priority levels, require acknowledgement, and see who has read what. No more chasing replies.
Crew set their availability and view their schedule. Managers see who's on and who's off at a glance. Imports from existing rota systems like Gartan.
Track courses, certifications and expiry dates in one place. Crew see their own record. Managers spot gaps before they become problems. Supports both practical sessions and e-learning.
Distribute policies, SOPs and reference material to the right people. Always the latest version, always accessible from any device.
Drills, meetings, socials and inspections, all in one calendar. Create events at station, group or service level. Sync your schedule to Google Calendar, Apple Calendar or Outlook.
Each station gets its own chat channel for quick, informal communication. Keeps the day-to-day separate from official messaging.
A digital member card and curated discounts for emergency service personnel. Gym memberships, retail discounts and Blue Light Card offers, all in one place.
A secure, scoped API lets your control room, training system and LMS push data directly into MusterHub. No manual re-entry, no exports, no third-party middleware. See what connects.
A native app on iOS and Android, plus a full web version. Your crew use what works for them.
See duty status, unread messages, appliance availability and overdue training without opening the app.
Turnout notifications bypass Do Not Disturb and silent mode with a dedicated alert tone. On-call crew won't miss a call.
Face ID, Touch ID or fingerprint to get in. No passwords to remember or reset.
The app caches your data locally so you can view your schedule, training record and recent messages even without signal.
MusterHub slots into your existing structure. No complex migration, no consultants, no per-seat licensing.
We configure your groups, stations and roles to match your organisational structure. Your terminology, your branding.
Crew receive a service code and sign up with their email. No passwords. They're assigned to their station and get the right access level straight away.
Available on iPhone, Android and the web. Crew download the app, managers get a full admin portal. Everything stays in sync.
Link your control room, import training records from existing providers, and add your support resources. It works alongside what you already have.
MusterHub connects to your existing systems via a secure, scoped API. Data flows in automatically, so your crew see accurate information without anyone doing manual data entry.
Your CAD or mobilisation system can trigger turnout alerts, update appliance availability in real time, and push scheduled events directly into MusterHub. Alerts are delivered as critical push notifications that cut through Do Not Disturb.
Works with: Capita Parity, FireWatch, FireStation and any system with HTTP support
Push callout and incident data from your mobilisation system into MusterHub. Crew see their own incident history and post-incident welfare check-ins are automatically triggered. Records are matched by reference number, so re-syncing is always safe.
Works with: any mobilisation or records management system with an export or API
Import training records and qualifications from your training management system. Expiry dates, renewal cycles and e-learning links are synced automatically. Crew see their own record in the app; managers get gap analysis without building spreadsheets.
Works with: Gartan and any TMS that can export member records
Sync your course catalogue and attendee lists from an LMS. Enrolled crew see upcoming bookings in the app and get push notifications as the date approaches. Course materials and pre-reading links are included automatically.
Works with: Moodle, TalentLMS, Zoho Learn, Gartan and any LMS with a REST API or export
Every service is different. MusterHub uses your terminology throughout.
Stations, appliances, crew
Bases, resources, clinicians
Stations, vehicles, officers
Stations, assets, crew
All labels are fully configurable. If your service calls them something else, so will MusterHub.
Emergency services handle sensitive information. MusterHub is built with security at every layer.
Data is encrypted at rest in your own Azure tenant, encrypted in transit over HTTPS, and encrypted again on your device with hardware-backed keys. Three layers, no gaps.
Wellbeing check-in responses are completely anonymous. Managers see a summary of how the team is doing, never individual answers.
Permissions control who can message, create events and manage at station, group or service level. People only see what they need to.
Crew sign in with a one-time code sent to their email. No shared passwords, nothing to forget, nothing to leak.
Your service runs on its own dedicated instance on Microsoft Azure (UK) infrastructure, in data centres governed by Microsoft's ISO 27001 certified physical security. No other service's data shares your database, and your operational data stays within your instance.
When someone signs out, all cached data is wiped from their device. Nothing left behind.
Two options, same platform. No per-user charges. Every user gets full access to every feature.
You provision and maintain your own Azure tenant. Full control over your infrastructure.
We provision, monitor and manage your Azure instance. No infrastructure work on your side.
| Self-managed | Managed | |
|---|---|---|
| Base | £32,000 | £35,000 |
| + Rota | +£5,000 | +£5,000 |
| + Skills | +£3,500 | +£3,500 |
| Full suite | £40,500 | £43,500 |
Add Rota (duty rota and shift management) or Skills (training and qualification tracking) to either plan. See what's in each module.
An incident command console for control rooms and appliance-mounted tablets: live mobilisation, sector command structure, tasks and resource requests. Not included in the plans above. Contact us for pricing, or see the Command module.
Priority support with SLA, custom integrations, or multi-brigade setups. Get in touch and we'll put together a package that fits.
All prices exclude VAT. Free trial available for qualifying services.
Straight answers to what services usually ask before they start.
Most services are live within two weeks. We configure your stations, groups and roles with you. Crew can start downloading the app the same day you're ready to go.
Yes. MusterHub has a secure integration API that supports Capita Parity, FireWatch, FireStation and other systems that can make HTTP requests. Turnout alerts, appliance status updates and incident records can all be pushed in from your mobilisation system automatically. Read the developer docs or get in touch and we'll confirm compatibility with your setup.
Yes. MusterHub can import training records, qualifications and course bookings from external systems using the integrations API. We have tested against Gartan for training records and several LMS platforms for course imports. Members are matched by their employee number or email, so no manual linking is needed. Developer documentation is available here.
Not necessarily. MusterHub starts fresh, but we can import training records, rota data and personnel files if you have them in a standard format. We'll guide you through whatever's needed.
MusterHub has a full web app that works in any browser, including on shared computers at the station. Features like push notifications and biometric login require the app, but everything else is accessible on the web.
Your service runs in its own Azure tenant in the region you choose, UK South by default. You control where your data lives. Full details are in our Data Processing Agreement.
Yes. We offer a pilot period for qualifying services. Get in touch and we'll talk through what that looks like for your size and structure.
Administrators can deactivate a user immediately from the admin portal. Their access is revoked instantly and their cached data is cleared from their device on next sign-out or session expiry.
Email support with a one working day response commitment is included in the standard plan. Priority support with SLA guarantees is available on the enterprise package. Contact us for details.
We'll walk you through the platform with a demo tailored to your service. No obligation, no sales pitch.
Get In TouchTell us about your service and we'll arrange a demo.
We respond to all enquiries within one working day.